I’ve now traveled from Maryland to California and noticing patterns in the ways that museums, historic sites, hotels, and restaurants are reopening after the quarantine. It’s a mixed assortment of responses, mostly because the guidelines and regulations vary from state to state and from museum to restaurant, creating a lot of confusion among travelers. But there are a few trends that reveal how museums and historic sites can create better visitor experiences.
Spreading infection through touch seems to be the most inconsistently addressed issue. When the country first shut down in spring 2019, there were concerns that the virus could be spread by touching surfaces. Research conducted in the last year, however, shows that risk is very low compared to holding a conversation with someone nearby without using masks. Yet most museums continue to have sanitary lotion stands, are covering elevator buttons in plastic, shutting down interactives, disinfecting counters, or warning you about “high touch” areas. Yet there are never any warnings about door handles or handrails, and I rarely find these precautions at restaurants or hotels. Are museums receiving guidance from different authorities, are they particularly risk averse, or do they have visitors that are especially risk averse compared to other similar tourist destinations?Continue reading