Tag Archives: Emergency Response

Historic Sites and COVID-19: What a Difference a Week Makes

In the week since I last reported on the impact of COVID-19 on house museums and historic sites, things have changed significantly. A sampling of websites around the country shows that most have closed through the end of March and many have canceled events through April. Last Friday, the home pages of The Alamo, Minnesota Historical Society, and Colonial Williamsburg made no mention of the virus, but within days they did. CW made a special effort to contact me to clarify that they had posted a message on its website on Tuesday, March 10 that it was “temporarily suspending ‘hands-on’ aspects of Historic Area and Art Museums programming to limit frequent contact with common objects and surfaces by employees, volunteers and guests. Colonial Williamsburg is otherwise observing normal operations and hours”, however, this was not present on its home page, where most visitors first search for information. One of the lessons we’re learning from this situation is how, when, and where we communicate vital information to our visitors and that we may need to update our emergency response procedures. Keep notes for your debriefings later on!

We can also anticipate this will have significant financial consequences, especially for those who rely heavily on tourism or revenue from admissions. At this point, I haven’t heard of any major decisions in response to this particular situation (such as layoffs), but historic sites are long experienced with hurricanes, snowstorms, hot and humid days, tree falls, and road closures that can suddenly cause attendance to plunge or prevent access to the site. We’re a resilient bunch. On the top of our minds is the unanswerable question is how long will the restrictions last? And how long will it take to resume normal operations after restrictions have lifted? Colleen Dilenschneider provides some advice to the latter question in “Why Marketing Matters During COVID-19 Closures.”

But perhaps there’s an even bigger question that we should be considering: how can house museums and historic sites contribute to our communities in this type of situation? Are we helpless or helpful? Are we vital or trivial? Certainly we need to place the health and safety of our staff (both paid and volunteer) and visitors above our buildings and collections, but then what’s next? Now that the initial response to the virus is waning, I’m seeing some movement in this regard:

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Museums and Historic Sites Have Mixed Response to COVID-19

  • Smithsonian Institution
  • Metropolitan Museum of Art
  • Historic New England
  • Seattle Art Museum
  • Museum of History and Industry
  • The Alamo
  • Minnesota Historical Society
  • Colonial Williamsburg

With concerns about the COVID-19 virus increasing, schools have moved to online instruction, the United States has closed entry to European citizens, and late-night talk shows are performing to empty rooms. The response by museums and historic sites, however, has been mixed. Some major museums, including the Metropolitan Museum of Art, Smithsonian Institution, and Historic New England have closed or will close soon. Because of the major outbreak in Seattle, Washington, museums in that city are most affected. The Seattle Art Museum, Museum of History and Industry, and Burke Museum have closed effective today or yesterday through at least the end of the month. Other history organizations, such as The Alamo, Colonial Williamsburg, and Minnesota Historical Society are proceeding as normal, not even mentioning the current epidemic and its effect on their operations.

Others are open but have addressed the epidemic with detailed messages on their websites:

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