Tag Archives: Virgin America

Responding to Public Complaints on Facebook

According to ComScore’s It’s A Social World report, “social networking sites now reach 82 percent of the world’s online population, representing 1.2 billion users around the world.”  Even if you don’t have a Facebook page or Twitter account, some of those users are talking about your organization and a few might be complaining.  How do you respond? Here are some actual postings taken from Yelp and TripAdvisor:

  • “This beautiful house was recently refurbished,and the amazing details of the woodwork just shine. The tour of the interior is well worth it, despite some rather fussy docents and lots of rules.”
  • “Rude pompous guides take you on way overpriced tour of Continue reading