The big gray brooding mass of Eastern State Penitentiary in Philadelphia.
Despite the winter weather, I’ve been traveling extensively this month around the country. In Philadelphia I finally had a chance to visit the Eastern State Penitentiary, an enormous prison close the city’s art museums but otherwise oh so far away. When built in the early 19th century, it was the most famous and expensive prison in the world, but after it closed in 1971, it became a forgotten ruin. Today, a private non-profit organization preserves and manages this National Historic Landmark with an usual mission statement:
Eastern State Penitentiary Historic Site, Inc. works to preserve and restore the architecture of Eastern State Penitentiary; to make the Penitentiary accessible to the public; to explain and interpret its complex history; to place current issues of corrections and justice in an historical framework; and to provide a public forum where these issues are discussed. While the interpretive program advocates no specific position on the state of the American justice system, the program is built on the belief that the problems facing Eastern State Penitentiary’s architects have not yet been solved, and that the issues these early prison reformers addressed remain of central importance to our nation.
In a way, old prisons are historic houses so I’ve been intrigued by the way these popular tourist destinations are interpreted to the public. Eastern State is a significant contrast from Alcatraz Island, which Continue reading →
The September 2013 issue of Harvard Business Review features four articles on women in leadership, which will be of interest to many people who work at historic sites and museums. The first is on the subtle gender bias that obstructs women’s access to leadership in even the most well-meaning organizations (and how to correct the problem), the second article describes companies who have successfully incorporated inclusivity, and the third reveals the way women make buying decisions differently in a business-to-business (B2B) setting from men. The fourth article is a roundup of recent research on women in the workplace, such as women receive less criticism but also less challenging assignments. Of course, the museum and historic site field is dominated by women, so I wonder what these statistics would look like for us.
There’s also a good article on “customer journey mapping.” It’s a relatively new method of studying a customer’s buying experience by identifying all the places that a company interacts with a customer and evaluating each of these “touchpoints.” By mapping the customer’s journey to buy a product from their initial search for information to its delivery and installation, a company can better understand the Continue reading →