Author Archives: Max van Balgooy

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About Max van Balgooy

President of Engaging Places LLC, a design and strategy firm that connects people to historic places.

Advice for Future Consultants and Freelancers

Because I have a successful consulting practice, friends and colleagues occasionally ask for guidance on starting their own business. Working for yourself is thrilling, which can be both joyous and scary. We can all imagine that running your own business is very different than being an employee, and that consulting is much more than being paid for your advice.

We are witnessing a growth in the number of freelancers in the United States, both in response to the 2008 economic downturn but also to meet the demand of businesses and organizations who are looking to build capacity without the ongoing cost of more staff (which is typically the largest expense in a nonprofit organization). Free Agent Nation by Daniel Pink (2001) is a helpful introduction to the major changes occurring in the workplace and will help you decide if freelancing suitable for you (it’s not for everyone).

My best advice to those who are contemplating the move to independence is: Continue reading →

Strengthen Your Interpretive Themes with these Tools

I didn’t realize it at the time, but twenty years ago I began working with interpretive themes when I was refreshing the tours at the Homestead Museum in California. The tours were organized and based on recent research, however, they seemed to lack cohesiveness and structure. Armed with a freshly minted M.A. in history, I applied the idea of a thesis to the tour.  It wasn’t until I was introduced to Great Tours by Barbara Levy, Sandra Lloyd, and Susan Schreiber and worked on the interpretive plan for President Lincoln’s Cottage that I developed a much better understanding of how to develop interpretive themes.

Unlike topics, which are simply subjects like colonial life or the Civil War, themes are a complete idea with a message. I often explain them with an analogy to music, where topics are notes and themes are melodies. Since then I’ve been on the hunt for excellent themes, ones that provide a memorable, hummable melody for historic sites that stays with people long after they’ve visited (like the song in the Disneyland ride, “It’s a Small World”). In the years that followed, I’ve treated it like fine art: I’ll know it when I see it.

Thankfully, Sam Ham, the interpretation guru from the West, wrote Continue reading →

Indiana Historical Society blending Conservation with Comic-Com

San Diego’s Comic-Con, the international conference “dedicated to creating awareness of, and appreciation for, comics and related popular artforms,” has morphed into one of the biggest events in the nation with attendance topping 130,000 people. It’s also spawned local versions around the country, including Indianapolis at the end of this month.

The Indiana Historical Society has cleverly combined its mission to connect “people to the past by collecting, preserving and sharing the state’s history” with the interests of the Comic Con audience by creating “Comic CONservation.” Participants will “learn how professionals use science and technology to restore and care for comic books” plus they get to play vintage arcade games and see original Ray Bradbury cover art from the nearby Center for Ray Bradbury Studies at IUPUI. Wow!  IHS collections consists primarily of documents and photographs, plus they have a team of conservators working in a state-of-the-art paper conservation lab (The forceps are strong with this one), so they are drawing on their strengths to reach a new audience. Can’t wait to hear how this turns out (especially if people can dress as their favorite comic book character!).

Do you have a clever idea for using conservation or preservation to reach a new audience? Please share it in the comments below.

Try Question-Storming Rather Than Brainstorming

Question-storming women’s history at George Washington University.

Over the years I’ve done a lot of brainstorming, either by myself or with groups, to find creative solutions to various challenges. The technique has been around for decades and consists of listing as many ideas as possible without discussion or judgment. It can be fun and lead to some new ideas, but I’ve also found that its success is significantly shaped by who’s in the room. It’s also so focused on finding an answer that you often overlook if you’ve defined the problem correctly.

As an alternative I’ve been experimenting with question-storming, an idea pioneered by the Right Question Institute (yup, there is such a thing). They’ve designed it for K-12 teachers as a way for students to develop their analytical skills, but I’ve had success with graduate students as well. Rather than provide a list of solutions, the goal is to produce as many questions as possible about the topic or issue.  I’ve set twenty-five as the minimum, aiming for fifty questions. As in brainstorming, you don’t discuss, judge, or answer any questions—that’s done later.  For more details, Continue reading →

Webinar: Detecting & Preventing Embezzlement with Kelly Paxton

I’ve written previously about embezzlement and financial fraud in museums and historic sites, but even better is an AASLH webinar on Thursday, February 22 at 3:00 pm Eastern with Kelly Paxton, a national expert on embezzlement.  Kelly is a certified fraud examiner who has worked in both the public and private sectors, including the US Customs Office of Investigations, Office of Personnel Management, and the Department of Homeland Security. I’ve gotten to know her through her website pinkcollarcrime.com about women embezzlers in the workplace, who unfortunately count many museums and nonprofits among their victims.

In less than two hours, you’ll learn policies and procedures that not only will help you prevent a devastating financial loss, but protect your staff and board members as well. The cost is $65 ($40 for AASLH members) and can help you avoid the loss of thousands of dollars and the long-term damage to your reputation. Indeed, it might be happening to you right now (these criminals are sneaky—has your bookkeeper avoided vacation in the last couple of years?).  Learn more at Fraud at the Museum: Protecting Your Organization from a Devasting Event (part of AASLH’s Nightmare at the Museum webinar series).

In case you missed it, some recent news stories about embezzlement in museums: Continue reading →

Video: Berlin’s Memorial to Homosexual Victims of Nazism

Berlin has an incredible number of memorials, museums, and “documentation centers” that address the history and consequences of the Nazis but one that can be easily overlooked is the “Memorial to Homosexuals Persecuted Under Nazism” (Denkmal für die im Nationalsozialismus verfolgten Homosexuellen) installed in the Tiergarten (Berlin’s Central Park) in 2008. From a distance, it looks like a grey concrete slab. It’s not until you walk around it that you notice a small window in which a short video plays in a loop. Even after watching it, you wouldn’t be sure what you’ve experienced until you found the low interpretive panel placed off to the side. It reads:

In German: Im nationalsozialistischen Deutschland fand eine Homosexuellen-Verfolgung onhe gleichen in der Geschichte statt. . . . Continue reading →

Learn from Leading Scholars in Your Home or Office

TED Talks has spawned the renewal of lectures as an engaging form of education (who would have guessed?) and many universities and organizations are regularly sharing lectures from their public programs, staff workshops, and student courses online with the public.  They’re also a great resource for house museums and historic sites, who can use them for professional development and staff training, or to check out a potential speaker for a special event.  They might even inspire museums to record their own events and share them online.  Here are a couple programs that caught my eye: Continue reading →

Video: Finding a Museum’s IRS Form 990

This blog shares lots of the intriguing ideas that I encounter at house museums and historic sites in my travels, and often they’re best explained through video. How else can you really understand how a hands-on activity works or how visitors behave during a tour? I’ve shared plenty of videos created by others but this past year I’ve been learning how to create my own videos for the museum field, using my ever-present iPhone to shoot video snippets, mastering ScreenFlow, and studying how others create videos on YouTube (e.g., Peter McKinnon, Curtis Judd, DottoTech, and Video Creators).  Now my efforts have been nudged along by the classes I’ve started to teach this year at George Washington University where I’m incorporating “flipped learning” approaches to move some of my lectures online to devote as much time in the classroom to group discussions and activities.

I shared one of my initial forays into video creation several months ago on a cool interactive technique from a traveling exhibition at the Indiana State Museum and this week I’m posting two more videos which are a bit more complex.  I’m hoping my videos will improve over time but I do want to maintain their “hand-crafted” nature so they stays personal (in other words, the quality should get better but don’t expect “high production values”).

I created today’s video for my museum studies classes to help students find the Form 990, Continue reading →

Met Museum Segmenting Visitors to Improve Its Online Collections

The Metropolitan Museum of Art recently shared the results of its research on the users of its online collections, which approach about 600,000 visitors per month.  Digital analyst Elena Villaespesa collected information on motivations and knowledge through Google Analytics, heat maps, and an online survey to develop six core user segments: professional researchers, student researchers, personal-interest information seekers, inspiration seekers, casual browsers, and visit planners.  This typology will help the museum “plan new content and prioritize production of new features for the online collection” and is a finer version of the “stroller/streaker/scholar” categories that are often used by museum educators.

Using visitor research to plan and design the online collection is good application, but the article also points out several other ideas that will be useful to history museums and historic sites: Continue reading →

Video: Interactive “Book”

While I’m in Indianapolis for the Seminar for Historical Administration, I had a chance to view the “The Power of Poison“, a traveling exhibition at the Indiana State Museum. Organized by the American Museum of Natural History, it includes a wide variety of exhibition techniques but one I’ve never seen before is a “Harry Potter”-style interactive book that features moving images activated by touch as well as pages that can be turned.  It’s best explained in a short video, so watch as these two girls look at the book to see what happens (and whose father told me it was their fourth visit to the exhibition).